TradeMore Terms of Use

Introduction

TradeMore is an artificial intelligence powered software-as-a-service platform designed to help tradespeople manage jobs, scheduling, quoting, communications and other business administration.

These Terms set out the basis on which you may access and use the TradeMore platform.

By creating an account, clicking “Agree”, or using the Platform, you confirm that you accept these Terms. If you do not agree, you must not use the Platform.

Who we are

TradeMore is a trading name of Vetted Limited, a company incorporated in England and Wales (company number 04285394).

Our registered office address is:

In these Terms we refer to Vetted Limited as TradeMore, we, us, or our.

The Platform

The Platform includes:

• the TradeMore website (TradeMore.uk)
• mobile and web applications
• any domains we own or operate
• related tools, integrations, features and services

You must use the Platform in accordance with these Terms and any policies we make available.

The following documents form part of these Terms:

• Privacy Notice
• Cookie Notice
• Acceptable Use Policy
• Data Processing Agreement (DPA)

Where personal data is processed under these Terms, the Data Processing Agreement governs the parties' responsibilities and takes precedence in relation to data protection matters.

Access to the Platform

TradeMore is currently provided free of charge. We may introduce paid features or subscription plans in the future. If we do, we will notify you in advance and obtain your agreement before any charges apply.

Paid Features and Add-Ons

We may offer optional paid features, tools or services (for example, advanced functionality such as AI-powered voice tools) (“Paid Features”).

If you choose to use any Paid Features, you will be required to actively opt in to those services. Paid Features may be subject to additional fees and separate terms and conditions, which will be made available to you before you sign up.

Your use of any Paid Features will be governed by the applicable additional terms, which will take precedence over these Terms in relation to those Paid Features.

Accounts and Authorised Users

When you create an account you are responsible for maintaining the security of your login credentials.

You may allow employees, subcontractors or other individuals working with your business to access the Platform through your account. These individuals are referred to as Authorised Users.

You are responsible for:

• managing Authorised Users
• ensuring they comply with these Terms and our policies
• controlling the permissions granted to them within the Platform

All activity carried out through your account or by Authorised Users will be treated as activity carried out by you.

You must ensure that login credentials are kept confidential and not shared with unauthorised individuals.

Account access may not be transferred, resold or shared outside your organisation without our permission.

If you believe your account has been compromised, you must notify us immediately at [email protected].

Third-Party Integrations

The Platform may integrate with third-party services such as WhatsApp, Gmail or Outlook.

These integrations allow you to communicate with customers or manage scheduling more efficiently.

We do not control these services and cannot guarantee their reliability, delivery or security.

Your use of third-party services must comply with their own terms and privacy policies.

Independent Relationship

TradeMore provides software tools only.

We are not a party to any contract between you and your customers.

You remain solely responsible for:

• the services you provide;
• your communications with customers;
• compliance with applicable laws; and
• the quality and delivery of your work.

The Platform provides administrative assistance only and does not replace professional or business judgement.

Licence

We grant you a non-exclusive, non-transferable licence to access and use the Platform for your business purposes.

This licence extends to your Authorised Users acting on your behalf.

You do not obtain ownership of the Platform or any intellectual property rights beyond what is necessary to use the service.

Artificial Intelligence Features

The Platform may include AI-powered features such as automation tools, content suggestions or administrative assistance.

Although we aim to provide useful outputs, AI responses may not always be accurate or appropriate for your circumstances.

AI outputs are provided for general assistance only and should not be treated as professional advice.

You are responsible for reviewing and validating any AI outputs before using them or sharing them with customers.

To the extent permitted by law, we are not responsible for losses arising from reliance on AI outputs.

Platform Availability and Changes

We aim to provide a reliable service but cannot guarantee uninterrupted access to the Platform.

From time to time we may carry out maintenance, deploy updates or address technical issues that temporarily affect availability.

We may add, modify or remove features as part of improving the Platform. We will ensure the Platform continues to function broadly as described when you started using the Platform.

Some features may be released as beta or experimental features. These features may change, operate differently or be withdrawn.

We may apply reasonable usage limits to ensure fair use of the Platform.

Data Protection

Both you and we will comply with applicable data protection laws.

When you upload personal data relating to customers, you act as the data controller and we act as your data processor.

Our processing of that data is governed by the Data Processing Agreement.

You are responsible for ensuring that any Authorised Users accessing personal data through the Platform do so lawfully.

We act as a data controller only for personal data processed for our own operational purposes such as billing (where applicable), service management, analytics and security.

Further details are set out in our Privacy Notice.

Intellectual Property

All intellectual property rights in the Platform and its content belong to us or our licensors.

This includes software, design, graphics, text, branding and other materials.

You retain ownership of the information and data you upload to the Platform.

You grant us and our service providers a worldwide, non-exclusive, royalty-free licence to use that data as necessary to provide, operate and improve the Platform.

Indemnity

You agree to indemnify us for losses, claims, damages or expenses arising from:

• your breach of these Terms
• misuse of the Platform
• infringement of third-party rights through your use of the Platform

If a claim is made against us relating to your use of the Platform, we may control the defence of the claim and you agree to cooperate with us where reasonably required.

Limitation of Liability

To the extent permitted by law, we are not responsible for losses arising from your use of the Platform or reliance on its content.

Where you use the Platform free of charge, our total aggregate liability arising out of or in connection with the Platform shall not exceed £100.

Nothing in these Terms excludes liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation; or
• any liability that cannot legally be excluded.

Suspension and Termination

We may suspend or terminate your account if:

• you breach these Terms
• we reasonably believe a breach is likely
• your use creates legal or reputational risk for us

We may also close inactive accounts that have been unused or unverified for 12 months.

We may terminate your account by giving at least 30 days' written notice.

When your account is closed:

• your right to use the Platform ends immediately;
• you may request a copy of your account data; and
• we may delete your data after a reasonable period unless required to retain it for legal or operational purposes.

Changes to the Platform or Terms

We may update these Terms to reflect changes to the Platform, technology, or legal requirements.

Where a change materially affects your use of the Platform, we will provide at least 15 days' notice unless urgent changes are required.

If you continue using the Platform after the changes take effect, you will be treated as having accepted the updated Terms.

Events Outside Our Control

We are not responsible for delays or failures caused by events outside our reasonable control, including technical failures, natural disasters, network outages or industrial action.

We will take reasonable steps to minimise disruption and restore service as soon as possible.

General

Only you and we have rights under these Terms.

If any provision is found invalid, the remaining provisions will continue to apply.

If we delay enforcing a right, this does not mean we waive that right.

We may transfer or subcontract our rights and obligations under these Terms.

Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact and Complaints

You can find answers to common questions within the platform.

For other queries please contact [email protected].

We aim to acknowledge complaints within 7 days and respond in writing within 30 days.

Feedback

We welcome feedback, ideas and suggestions about TradeMore.

If you provide feedback, you agree that we may use it freely, including incorporating it into future product improvements.