TradeMore Terms of Use

1. Introduction

TradeMore is a software-as-a-service platform designed to help tradespeople manage jobs, scheduling, quoting, customer communications and business administration.

These Terms set out the basis on which you may access and use the TradeMore platform.

The Platform is intended for use by businesses and sole traders acting in the course of their trade or profession. It is not intended for personal or consumer use.

By creating an account, clicking “Agree”, subscribing to a plan or using the Platform, you confirm that you accept these Terms. If you do not agree, you must not use the Platform.

2. Who We Are

TradeMore is a trading name of Vetted Limited, a company incorporated in England and Wales (company number 04285394).

Our registered office address is:

In these Terms we refer to Vetted Limited as TradeMore, we, us or our.

3. The Platform

The Platform includes:

• the TradeMore website;
• TradeMore mobile and web applications;
• any domains we operate specifically in connection with the TradeMore Platform; and
• related tools, integrations, features and services.

You must use the Platform in accordance with these Terms and any policies we make available.

The following documents form part of these Terms:

• Privacy Notice;
• Cookie Notice;
• Acceptable Use Policy;
• Fair Usage Policy;
• Pricing and Usage Guide; and
• Data Processing Agreement.

4. Subscription Plans and Billing

TradeMore may offer different subscription plans and service tiers, including free and paid plans.

Details of available plans, pricing, usage allowances and any additional usage charges are set out in our Pricing & Usage Guide and will also be made available during sign-up and within your account.

Some features or functionality may only be available on certain plans.

Paid subscriptions may be purchased on a monthly or annual basis. Unless we tell you otherwise:

• monthly subscriptions renew monthly; and
• annual subscriptions renew annually.

You may cancel your paid subscription at any time. Cancellation will take effect at the end of the current subscription period.

If your paid subscription ends or is cancelled, your account may automatically move to an available free plan. Access to paid features, usage allowances and functionality will end at the conclusion of the relevant subscription period.

We do not provide refunds for unused subscription periods unless required by law.

Billing arrangements applicable to your subscription will be presented during sign-up or otherwise communicated to you.

If payment of fees is not received when due, we may suspend access to your paid plan following reasonable notice. Continued non-payment may result in your account moving to a free plan or termination in accordance with these Terms.

We may introduce, modify or remove plans, features or pricing from time to time in accordance with these Terms.

5. Trials

We may offer a free trial of selected paid plans from time to time. Where a free trial is available, the following terms apply.

• A free trial gives you access to the features and allowances of the relevant paid plan for the duration of the trial period.
• The length of the trial period will be confirmed at sign-up.
• You may cancel at any time during the trial period at no cost. Cancellation can be made in your account settings or by contacting us at [email protected]. If you cancel during the trial, your account will move to the free plan at the end of the trial period.
• If you do not cancel before the trial period ends, your subscription will automatically continue as a paid plan at the standard rate shown when you signed up. Billing will begin at the end of the trial period. The applicable rate and billing date will be clearly confirmed at sign-up.
• We will notify you before your trial ends, clearly stating the renewal date, the amount to be charged, and how to cancel.
• Only one free trial is available per business. Free trials are not available to businesses that have previously held a paid subscription.
• AI usage during the trial counts against the allowances for the relevant plan. The Fair Usage Policy applies during the trial period in the same way as for paid subscribers.

6. AI Features and Usage

Certain plans may include AI powered features that assist with communications, administration, drafting, automations and workflows (“AI Features”).

Details of any applicable usage allowances, limits or additional charges relating to AI Features are set out in our Pricing & Usage Guide.

Unless we state otherwise:

• usage allowances apply per monthly billing period; and
• unused allowances do not roll over.

If you exceed the usage allowances included in your plan, we may:

• contact you regarding your usage;
• require you to upgrade your plan;
• restrict or suspend access to relevant features;
• apply our Fair Usage Policy; or
• charge additional fees where clearly identified in the Pricing & Usage Guide or otherwise notified to you in advance.

We may use Platform records and usage data to calculate applicable charges.

Your use of AI Features may also be subject to our Fair Usage Policy.

7. Accounts and Authorised Users

When you create an account you are responsible for maintaining the security of your login credentials.

You may allow employees, subcontractors or other individuals working with your business to access the Platform through their own individual account credentials (“Authorised Users”).

Authorised Users must keep their login credentials confidential and must not share them with any other person.

Certain users may be granted administrative permissions within the Platform.

We may rely on instructions and actions taken by those users as authorised by your business.

You are responsible for:

• managing Authorised Users;
• determining the permissions granted to them;
• ensuring they comply with these Terms and our policies; and
• all activity carried out through your account.

All activity carried out through your account or by Authorised Users will be treated as activity carried out by you.

If you believe your account has been compromised, you must notify us immediately at [email protected].

The number of Authorised Users permitted under your plan is set out in our Pricing & Usage Guide. If you exceed the permitted number of users, we may require you to upgrade your plan in accordance with clause 6.

8. Third-Party Integrations

The Platform may integrate with third-party services such as WhatsApp, Gmail, Outlook, SMS and other communication, payment or software providers.

These integrations help you communicate with customers or manage your business more efficiently.

We do not control these services and cannot guarantee their reliability, availability, delivery or security.

You must comply with the third party's own terms and privacy policies.

Where you use automated communications (like messaging), you are responsible for complying with the third party's policies and all applicable messaging laws. This includes obtaining any consents required by law.

For SMS: We control the sender identity and SMS account. You do not get your own SMS account or login. All SMS is sent through our SMS service account. Your use of SMS must comply with our Acceptable Use Policy.

9. Your Responsibilities

TradeMore provides software tools only.

We are not a party to any contract between you and your customers.

You remain solely responsible for:

• the services you provide;
• your communications with customers;
• compliance with applicable laws;
• the quality and delivery of your work; and
• all business decisions, services, pricing and contractual arrangements.

The Platform provides administrative assistance only and does not replace professional or business judgement.

If you use SMS, email or other messaging features to contact customers, you confirm that:

• you lawfully collected all phone numbers and email addresses;
• you have the right to send transactional messages to those contacts under applicable law;
• you hold any consents required by law;
• you will comply with all applicable laws, including Do Not Call lists.

10. Artificial Intelligence Features

AI-generated outputs, communications and actions may not always be accurate, complete, reliable or appropriate for your circumstances.

AI Features may occasionally generate inaccurate, incomplete, misleading or unexpected outputs.

AI Features may generate customer communications, assist with calls or messages, automate workflows, draft content or perform administrative actions.

AI Features are provided for general assistance only and should not be treated as professional advice or relied upon without appropriate review.

You remain responsible for:

• reviewing and validating AI-generated outputs and communications;
• determining whether AI-generated actions or communications are appropriate;
• all communications and interactions with customers; and
• all business decisions, services, pricing and contractual arrangements.

AI Features do not have authority to bind you, enter contracts on your behalf or make commitments on your behalf.

You are responsible for ensuring that your use of AI Features, including any call recording, automated communications or customer notifications, complies with applicable laws. If you use AI Features that involve call recording or automated voice handling, you are responsible for obtaining any consents and providing any notices required by applicable law, including in respect of third parties.

To the extent permitted by law, we are not responsible for losses arising from reliance on AI-generated outputs, communications or actions.

11. Data Protection

Both you and we will comply with applicable data protection laws.

When you upload personal data relating to customers, you act as the data controller and we act as your data processor.

Our processing of that data is governed by the Data Processing Agreement.

You are responsible for ensuring that any Authorised Users accessing personal data through the Platform do so lawfully.

You are responsible for ensuring that Authorised Users only access personal data and account functionality appropriate to their role.

We act as a data controller only for personal data processed for our own operational purposes such as billing, service management, analytics and security.

Further details are set out in our Privacy Notice.

12. Intellectual Property

All intellectual property rights in the Platform and its content belong to us or our licensors.

This includes software, design, graphics, text, branding and other materials.

You retain ownership of the information and data you upload to the Platform.

You grant us and our service providers a worldwide, non-exclusive, royalty-free licence to use that data as necessary to provide, operate, maintain, secure, support and improve the Platform.

You do not obtain ownership of the Platform or any intellectual property rights beyond what is necessary to use the service.

13. Platform Availability and Changes

We aim to provide a reliable service but cannot guarantee uninterrupted access to the Platform.

From time to time we may carry out maintenance, deploy updates or address technical issues that temporarily affect availability.

We may add, modify or remove features as part of improving the Platform.

Some features may be released as beta, experimental or early access features.

Beta, experimental and early access features are provided “as is” and may be changed, suspended or withdrawn at any time.

We may apply reasonable usage limits or restrictions in accordance with our Fair Usage Policy.

14. Limitation of Liability

To the extent permitted by law, we are not:

• responsible for losses arising from your use of the Platform or reliance on its content; and
• liable for any indirect, consequential, special or incidental loss, including loss of profits, loss of revenue, loss of business or loss of data.

Where you use the Platform free of charge, our total aggregate liability arising out of or in connection with the Platform shall not exceed £100.

Where you use a paid subscription plan, our total aggregate liability arising out of or in connection with the Platform shall not exceed the fees paid by you during the 12 months immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation; or
• any liability that cannot legally be excluded.

You indemnify us against all costs, claims, losses and damages (including legal fees) we face as a result of:

• your use of messaging features (SMS, WhatsApp, email, etc.);
• your breach of our Acceptable Use Policy or these Terms;
• misuse of customer phone numbers or email addresses;
• consumer complaints or carrier action related to your messages;
• suspension of our accounts with service providers caused by your conduct;
• any claim from a consumer or third party about messages you sent;
• your breach of messaging laws or a service provider's terms.

15. Suspension and Termination

We may suspend, restrict or terminate your account or access to the Platform if:

• you breach these Terms;
• you fail to pay applicable fees;
• we reasonably believe a breach is likely;
• your use creates legal, security, operational or reputational risk for us;
• your use breaches our Acceptable Use Policy or Fair Usage Policy; or
• we are required to do so for legal, regulatory or security reasons.

We may also suspend access immediately where reasonably necessary to protect the security, integrity or operation of the Platform.

We may suspend or restrict access for specific Authorised Users where reasonably necessary for security, operational or compliance reasons.

If your paid subscription ends or is cancelled, your account may move to an available free plan and access to paid features, usage allowances and paid functionality will end at the conclusion of the relevant subscription period.

We may also close inactive accounts that have been unused or unverified for 12 months.

We may terminate your account by giving at least 30 days' written notice.

When your account is closed:

• your right to use the Platform ends immediately;
• you may request a copy of your account data; and
• we will handle your data following closure in accordance with our Privacy Notice and, where applicable, the Data Processing Agreement.

16. Changes to These Terms

We may update these Terms to reflect changes to the Platform, technology, pricing, our business or legal requirements.

We will provide at least 15 days' notice of any changes to these Terms unless a shorter period is required for legal, regulatory or security reasons.

If you continue using the Platform after the changes take effect, you will be treated as having accepted the updated Terms.

17. Events Outside Our Control

We are not responsible for delays or failures caused by events outside our reasonable control, including technical failures, natural disasters, network outages, third-party service failures or industrial action.

We will take reasonable steps to minimise disruption and restore service as soon as possible.

18. General

Only you and we have rights under these Terms.

If any provision is found invalid, the remaining provisions will continue to apply.

If we delay enforcing a right, this does not mean we waive that right.

We may transfer or subcontract our rights and obligations under these Terms.

These Terms, together with the documents referred to in them, form the agreement between you and us for your use of the Platform.

19. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

20. Contact and Complaints

You can find answers to common questions within the Platform.

For other queries please contact [email protected].

We aim to acknowledge complaints within 7 days and respond in writing within 30 days. If you are dissatisfied with a decision relating to suspension, restriction or termination of your account, you may contact us using the details above and we will review your complaint.

21. Feedback

We welcome feedback, ideas and suggestions about TradeMore.

If you provide feedback, you agree that we may use it freely, including incorporating it into future product improvements.